Meet Celia Huawei’s Virtual support agent [Chatbot]

Huawei has added its Virtual support (Chatbot) agent called ‘Celia’ for customer support in India. Celia will help you to find out your query as soon as possible. Huawei Celia will be available in the Support App and also on the Huawei’s official website.

If you going to chat with Celia for the first time it will ask to accept the terms and conditions or policy checkbox, accept the terms, and then you can ask Celia for further information.

Celia Huawei’s Virtual support agent:

“We constantly strive to introduce breakthrough innovations to our consumers. Through Celia, we want to add value and provide convenience by resolving personalised queries. It empowers users to control functions with the help of an intelligent assistant. Huawei will continue to offer resilient AI offerings to enhance consumer experience,” said Huawei Spokesperson.

“Both Celia and human agent is always ready to help the customer whenever required, providing convenience by making access to information and services simple, quick, and frictionless.” wrote Huawei.

How to chat with Celia?

1. Go to Huawei India official website –Link
2. Click on Support Tab
3. Once pop-up arrives then click on products
4. Check the Online Help option (Live Chat)

or Visit Support APP > Service > Quick Services > Live Chat

Timing: [Live chat]
Agent Hours:
Mon to Sun, 9:00am – 9:00pm
Chatbot Hours: 7*24

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